Geni makeup bags are covered by a 365 day warranty from the day they were bought, when used under normal conditions and for the purpose intended. The warranty applies only to full priced purchases (using a discount code disqualifies it).

 

If our makeup bag doesn't meet the quality that we promise, we will

1. Fix it
If we think it's possible

2. Replace it
If the product is or soon will be in stock

3. Or send your money back

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

In order to make a warranty claim, you need to have purchased your Geni  makeup bag through our website or one of our authorized re-sellers, and you must provide proof of purchase.

We don't cover the cost of shipping and the refund only covers cost of the product itself.

How do I make a claim?

Please email us with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.