Free worldwide shipping on orders over £50

FAQ

How do I make a purchase?

Shopping at GENI BAGS is easy: browse by product category, add items to your shopping cart and follow the prompts at checkout.


Do I need an account to place an order?

No, you don't need an account. An email address is all you need to start the order process.


What payment methods do you accept?

We accept Google Pay, PayPal, Visa, Mastercard, and Amex.


What currencies do you accept?

Currently, you can only shop in GBP. It shouldn't be a problem, even if you live outside of United Kingdom. Your bank should handle the currency exchange automatically.


Will my personal details be safe?

We will not share your personal information with any other third-party unless we have your permission or the law requires us to. For further details, please see our Privacy policy.


How much will I be charged for shipping?

Our shipping costs vary depending on the order total and destination. We offer free worldwide delivery on all orders over £50. For further details, please see our Shipping policy.


Where can I track my order?

You can track you order on our Order tracking page.


Can I cancel or change my order?

You can only cancel or change your order if the it hasn't been shipped yet. Although you can return and get a refund within 30 days of purchase. Refund doesn't cover shipping costs.


How do I return items to you?

 

Click the link below to complete the return request form.

REQUEST A REFUND

Use a delivery method of your choice. Choose wisely, as we don't cover the cost. We use and recommend MyHermes.

For further details, please see our Returns policy.


Do you offer gift cards?

Unfortunately, not at the moment.


Are you planning to create any other products?

Yes, we always work on new designs, so stay tuned 😊.


Do you work with influencers?

We are open to collaborations. Please drop us a DM on instagram or email if you are interested.


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