Refunds & Returns
What is a valid reason to return?
Any reason is good enough. Don't worry if you just don't like it. Please not though that your item must be unused and in the same condition that you received it. It must also be in the original packaging.
When can I do it?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
How to return an item?
Click the link below to complete the return request form.
Use a delivery method of your choice. Choose wisely, as we don't cover the cost. We use and recommend MyHermes.
When will I get the money back?
Please be patient. Your refund processing may take up to two weeks after receiving the item.
Do you refund the shipping cost?
No, the initial shipping cost is not included in the payment.
Please note that a refund can only be sent to the original payment method. If you no longer have access to that payment method, then you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.